Product Sections
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About Us
This web site is owned and operated by Image Products who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Contact details: Image Product 301 Fylde Road Ashton on Ribble Preston Lancashire PR2 2NH Phone: 01772 870002 Fax: 01772 734657 Email: info@impageproduct.co.uk VAT Registration No: 833 8916 00 Company number: 5023694 |
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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We only accept orders within the UK and in Sterling. We accept payment by credit cards - Mastercard, Visa, Maestro, Solo, Delta or Visa Debit. If you do not wish to pay online, please contact us on 01772 870002 and we will try to help you. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
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Shipping And Handling
Carriage charges are detailed in the Checkout. We only deliver within the UK. We will endeavour to deliver stock items as soon as you place your order although please allow up to 5 working days. Certain items (such as a Mirror TV) are ordered specifically for the customer and details are on the relevant product page. The delivery schedule will be discussed with you. If your item is not in stock, we will back order for you. You will be kept up to date with the progress of your order and will be given the option to cancel your order if you would rather not wait. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
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Delivery Schedule
We will endeavour to deliver stock items as soon as you place your order although please allow up to 5 working days. Certain items (such as a Mirror TV) are ordered specifically for the customer and details are on the relevant product page. The delivery schedule will be discussed with you. If your item is not in stock, we will back order for you. You will be kept up to date with the progress of your order and will be given the option to cancel your order if you would rather not wait. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
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Guarantee
We guarantee your satisfaction. All our products come with a 7 day no quibble guarantee. Goods (including original packaging) must be returned in perfect re-saleable condition. Our products are covered by the manufacturers warranty If a problem occurs with a product please follow the procedure below:- The Support Service offered is a Return to Base Warranty. If you suspect a fault on a product please contact us on 01772 870002. Our aim is to resolve the problem on the telephone. If there is a fault suspected we will issue a Returns Authorisation Number and give instructions on how to return the product. Proof of purchase will be required. Goods will not be accepted without the Returns Authorisation Number. On receipt the workshop will test the product and inform you of the outcome. If the product is faulty a replacement will be sent. |
| If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01772 870002 or fax us on 01772 734657 or write to us at 301 Fylde Road, Ashton on Ribble, Preston, Lancashire PR2 2NH |